mental balancePSYCHOLOGICAL CARE & GUIDANCE
A LITTLE UNDERSTANDING CAN CHANGE WHERE YOU BEGIN.
For you. For your child. For the people you care about.
Personal support begins with someone who listens.
You don’t have to know exactly what’s wrong to begin. A few answers may help.
WE LISTEN FIRST
The worry, sadness or big feelings deserve attention. They don’t tell your whole story.
What happens at home, at school or between you and someone you love helps us understand.
Your experiences, your culture and the people around you belong in the conversation.
We’ll explore what support could fit, with room for your questions and your pace.
There’s more to you than what feels difficult.
We start by getting to know you. Not by deciding who you are.
Get to know MarthaDOES THIS SOUND FAMILIAR?
If any of these feel close to home,
that’s reason enough to reach out.
Meltdowns or outbursts that seem bigger than the moment, and leave everyone tired.
Not wanting to go, stomach aches in the morning, or suddenly going quiet.
Trying your best, and still wondering whether you’re doing the right thing.
Thoughts that keep circling, even when everything looks fine from the outside.
Feeling drained, restless or on edge, without really knowing why.
You keep having the same conversation, and it never quite gets resolved.
Living side by side, but the closeness you once had feels far away.
Teachers and parents both sense something, and nobody is sure what would help.
WHO IS THIS FOR?
Choose the one that sounds most like you.
We’ll work out the rest together.
When you’re trying your best and still feel unsure, having someone help you understand can make the next step feel more manageable.
You don’t need to choose a diagnosis to ask for guidance.
Talk about what you’ve noticed at home and at school, and discuss what may help your child and the adults around them.
Support can include parents, caregivers and teachers. Who takes part, and what is shared, is discussed together.
Questions about care
WHO YOU’LL BE TALKING TO
Getting help is personal. Knowing who you’ll meet matters.
Martha takes time to understand you before suggesting anything. Bring your questions, your situation and your own pace — she’ll work with all of it.
I’ll take time to hear your story.
We’ll explore what support could fit your life.
We’ll talk about where to go from here, together.
YOUR FIRST VISIT, STEP BY STEP
See who you’ll meet, what happens
and how it all fits together — before you decide anything.
Pay by bank transfer · free changes up to 24 hours before.
You’ll always know the cost first.
Appointments are currently private pay. SVB coverage is not yet available through Mental Balance.
IT’S OKAY TO HAVE QUESTIONS
You don’t need to have it all figured out.
Let’s start with the practical things.
No. Start with the person who needs support and the situation you’d like to talk about. The first conversation is a chance to understand what’s happening and discuss an appropriate next step.
You’ll have space to talk about your concerns and ask questions. Martha will explore the context with you, explain the possible ways forward, and agree on a next step. Further sessions or assessments are discussed separately.
Privacy is central to the way Mental Balance works. Martha will explain how your information is handled, the limits of confidentiality, and how permission is arranged when other people are involved. You can ask about this before sharing personal details.
Appointments are currently offered on a private-pay basis. SVB coverage is not yet available through Mental Balance. The website will be updated when participation and covered services are confirmed.
If involving a teacher or school may be helpful, you and Martha can discuss the purpose, the people involved and what information may be shared. School involvement and any assessment need their own agreed scope and permissions.
You see the full fee and your appointment details before you send your request. Then you pay by bank transfer, using the reference we give you. Your visit is confirmed as soon as the transfer arrives. SVB is not available through the practice yet.
The appointment’s cancellation and rescheduling terms will be shown before payment. Check the confirmation details for the instructions that apply to your visit.
YOU CAN BEGIN WITH A CONVERSATION.
Come as you are. We’ll take it from there, together.